User Journey - John finds OasisCare

Background

Once a college sophomore named John was feeling disengaged from school and emotionally struggling. He had a difficult time motivating himself to attend classes and participate in extracurricular activities, and he often felt overwhelmed and anxious. Despite this, he didn't know where to turn for help and didn't want to burden his friends and family with his problems.

One day, John discovered an app that promised to connect him with counselors, primary care doctors, and provide him with lifestyle benefits for receiving care. Intrigued, he decided to give it a try.

Through the app, John was able to easily schedule appointments with counselors and doctors, and he found that the process was convenient and confidential. He was also pleasantly surprised to learn that the app offered incentives for receiving care, such as discounts at local businesses and access to exclusive events.

Over time, John found that talking to a counselor and getting regular check-ups helped him to manage his stress and anxiety. He was also able to improve his overall physical and mental health. With the help of the app, John was able to get back on track and start enjoying college life again. He found himself more motivated to attend classes and participate in activities, and he made new friends and started to feel more confident.

John is grateful to have found the app and is happy with the help and support he received from the app, which made him feel like he had an ally throughout his struggles.

Using OasisCare

The app that John discovered was designed to make it easy for people to find and connect with counselors and primary care doctors. It was similar to the popular dating app Tinder in that it used a swiping interface to match users with potential counselors and doctors.

When John first opened the app, he was prompted to create a profile and input information about his mental and physical health concerns, as well as his preferences for counseling and medical services. The app then used this information to suggest potential counselors and doctors who matched his needs.

John found that the swiping interface was intuitive and easy to use, and he was able to quickly browse through profiles of counselors and doctors to find someone who looked like a good fit. He could view their bios, specialties and other information that can help him decide who to reach out.

John was also able to read reviews and ratings of the counselors and doctors, which helped him to get a better sense of their experience and qualifications. He found the process of finding a counselor and doctor easy and efficient.

In addition to connecting with counselors and doctors, the app also had a chat function that allowed John to communicate with them directly. He could ask them questions, schedule appointments, and share information and updates about his care.

The ability to easily schedule appointments and the convenience of having everything in one place, the app made it simple for John to access the care he needed, and it helped to reduce some of the barriers that might have otherwise kept him from seeking help. Overall, the app was a great tool for John in his journey to improve his mental and physical well-being.

Lifestyle Benefits

The app that John used offered incentives for receiving care, in the form of lifestyle benefits. These benefits were intended to encourage users like John to seek help and to make the process of receiving care more rewarding.

The way the app rewarded users varied, it could be through discounts or exclusive access to certain events. For example, the app could offer discounts at local restaurants, gyms, and retail stores, as well as free trial access to online workout classes or meditation apps.

To earn these benefits, John had to complete certain tasks or meet certain milestones related to his care. For example, he may have been required to attend a certain number of counseling sessions or schedule regular check-ups with a primary care doctor. Or he might have been given rewards for providing feedback on his care or taking assessments related to his mental or physical health.

It's important to note that the rewards were not intended to be a replacement for professional care, but instead were meant to be an added incentive to help users stay engaged and motivated in their care. The app also could help John keep track of the rewards earned and help him redeem them.

Overall, the lifestyle benefits helped to make the process of receiving care more enjoyable and rewarding for John. He felt motivated to attend his appointments and to actively participate in his care, and he appreciated the opportunity to save money and gain access to exclusive perks as a result of his efforts. The app successfully gave him a sense of accomplishment and incentivized him to keep going on his journey to improve his mental and physical well-being.