User Journey - Itchy Rash on John's Leg

When John developed a rash on his lower leg, the app helped him in several ways.

Firstly, the app's feature that allows John to connect with primary care doctors was very useful in this situation. He was able to use the app to search for doctors who specialized in dermatology and easily schedule an appointment with one. He could even communicate with the doctor through the app before the appointment so he could explain his symptoms, share pictures of the rash, and ask any questions he might have. This saved him time, effort and made the process much more convenient.

Secondly, the app also had a symptom checker feature that John could use. By inputting information about his rash and other symptoms, he was able to receive suggestions on what may be causing the rash and how best to treat it. This gave him a better understanding of his condition and helped him to feel more in control of his health.

Thirdly, if the doctor prescribed medication or treatment, the app would have a feature that allows John to refill prescriptions or schedule follow-up appointments with his doctor directly through the app, making it easy for him to manage his care and track his progress.

Fourthly, John also could have received rewards for receiving care for his rash through the app as long as it met the requirements for the reward system. This would have incentivized him to actively participate in his care, and provided him with an additional motivation to follow through with his appointments and treatment plan.

Overall, the app was a useful tool for John when he developed a rash on his lower leg. It helped him to quickly and easily connect with a doctor, get information and support, and manage his care, all in one place, which helped him to feel more in control of his health.